Returns & Exchanges
All sales are final at Note to Self. We do not accept returns or exchanges on all orders. The only time a refund will be considered is if the item is damaged upon arrival or lost in transit.
Insurance/Filing a Claim
All packages are insured up to $200. If you wish to fully insure your package additional insurance must be added. If your package arrives with a broken crystal, please e-mail us immediately with photos of the broken pieces and shipping box and packaging. An insurance claims will be filed for you to receive a refund only if photos are e-mailed immediately.
If your insurance claim is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (this depends on your credit card or banking institution)